Store Policies

Online Orders:

Used books are sold at a first come, first serve basis, thus they may sell out quickly. Also, in some instances, certain titles are unavailable used. In these instances new books will be substituted, and your credit card will be charged the new amount without notification. By purchasing your books online you are indicating that you understand and accept this and all policies.

Used textbooks may or may not contain all items included in a new textbook package.

Please note* We cannot ship online orders to PO Boxes.

Return Policy:

You may return merchandise only under the following terms:

• The register receipt must accompany all returns. No receipt, No return.
• Reimbursement for returns can only be made in the same way they were purchased:
• Cash (Cash or Check-there is a 10 day waiting period for cash back on all check purchases.)
• Credit Card (Visa or MasterCard)-Credit Card must be present
• Student Charges
• Textbook returns will be accepted for any reason for only 15 business days starting with the first day of class on your class schedule. NO TEXTBOOKS WILL BE ACCEPTED FOR RETURN AFTER THE 15-DAY TIME PERIOD.
  
  SPECIAL NOTE ON SUMMER TERMS: With the Summer Sessions being shorter than the regular terms, returns will be accepted for any reason for only 2 weeks starting with the first day of class on your schedule.
  
• Textbooks must be in the same condition when returning as they were when purchased. New text must be free of any writing, dirt marks, bends, etc. for full refund.
• If you find you have purchased a defective book, contact the Bookstore as soon as possible.
• Defective merchandise must have the original package and register receipt for a refund or exchange.
• Non-Textbook merchandise can be returned within 15 business days of the purchase. Merchandise must be in like-new condition, in its sealed packaging accompanied by its receipt.
• The Overholt Bookstore is the sole judge in determining whether merchandise is acceptable for return.

Paying by check:

You will need to provide a Student ID. There is a 10 day waiting period for cash back on all check purchases.

Paying by Credit Card:

The credit card must be present for all transactions.

Financial Aid Students:

If you are receiving financial aid you may be able to charge your books against the aid. If your financial aid exceeds the charges on your bill, you can charge your books against this excess aid. Picture identification is required. Any amount over this total is your responsibility to pay. If you have questions about your financial aid award please contact the financial aid office.


VA Vocational Rehabilitation (VA Financial Aid):

Unusual items must be approved beforehand by your case manager.

Required textbooks, (not optional or suggested reading books) and a reasonable quantity of supplies (pens, pencils, notebooks and incidentals) may be purchased through the school's bookstore at the government expense, as long as these do not exceed in quantity.

Food items and apparel (sweatshirts, gym shorts, etc.) and school related mementos etc. may NOT be charged on Vocational Rehabilitation Aid.

Any questions regarding the purchase of an item, that you are not sure of, contact your case manager before purchasing.


Unauthorized purchases are the financial responsibility of the Veteran.


Software Purchases:

All software academically priced requires a current academic ID to purchase.