Shipping and Returns
Please note* We cannot ship to PO Boxes.
During the ordering process you will be asked to supply us with a valid e-mail address. This address will be used solely for notifying you regarding the status of your order(s). You will automatically receive an e-mail when your order ships from our location. This e-mail will contain information that will allow you to track your package on-line. If you decline to submit a valid e-mail address with your order you will not be able to obtain information regarding your package (shipping date, tracking number, anticipated delivery date etc...) as this information will no longer be available via telephone.
Please allow 5-7 business days to receive your order.
MAIL ORDER RETURNS
1. If your online order contained items that you did not order or if there were errors in your order please contact the bookstore immediately at 717-780-2538. We will send you a free pre-paid label to return items that were incorrectly shipped to you as a result of an error that we made when processing your order.
2. If you received books in your online order that you ordered but do not want they can be sent to the bookstore via US mail or other ground carrier however the bookstore will not reimburse shipping or issue pre-paid labels for items returned to us that were not shipped because of an error that we made.
3. All returns MUST be accompanied by the packing list that was enclosed with your order. Your web order packing list is your receipt and returns are not accepted without receipts.
Returns shipped to us without receipts or items returned with a pre-paid label that are were not authorized prior to shipping will be returned to you, at your expense and without further notice.
4. Books must be in the same condition when they are received for return as they were in at the time of purchase. Books must be free of marks, bends, dirt, liquid damage etc... All software, pass codes, etc... that were sealed at the time of purchase must be unopened although the outer wrap may be removed from textbook packages providing the books are in the same condition when they are received for return as they were in at the time of purchase.
5. Textbook returns will be accepted for any reason for 7 days beginning from the first day of class as indicated on your class schedule. NO TEXTBOOKS WILL BE ACCEPTED FOR RETURN AFTER THIS 7 DAY TIME PERIOD.
6. If you are sending in your returns and you qualify for a free pre-paid label (see #1 above) you must contact the bookstore before the return period expires (see #5 above). If you are sending in your returns but you do not qualify for a free pre-paid label (see #1 above) your return must be post marked on or before the last day of the return period (see #5 above).
7. Only books purchased on-line may be sent in for return. All purchases made in store must be returned in store.
8. If you find you have purchased a defective book, contact the Bookstore as soon as possible. The Overholt Bookstore is the sole judge in determining whether merchandise is acceptable for return.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY PLEASE CONTACT THE BOOKSTORE IMMEDIATELY!